UK road freight & parcel delivery services.West House Transport. UK next day parcel delivery.  
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   Same-day, next-day delivery, freight transportation, distribution logistics, e-commerce fulfilment, timed home delivery, two-man delivery services
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 Home / Services / Case study 2
Case Study: Avon Cosmetics

Avon Cosmetics is one of the leading and most famous direct-selling companies in the world. Their reputation is vital to their continued success. They require a level of excellence from their delivery service that cannot be achieved through the use of mainstream parcel carriers. Instead, they have opted for the benefits offered by operating through a network of proven and trusted, dedicated independent carriers.

Four million parcels every year
West House Transport is the largest single carrier in this network, with over 25 years experience. WHT deliver from eight strategically placed depots throughout the South of England and South Wales. Last year we delivered over 4 million parcels on a fleet of up to 100 vans.

Boxes are trunked to each depot, where they are sorted into runs for next-day delivery.

Exceptional productivity & service
The productivity and the service levels of this service far exceed any similar operation. WHT achieve van productivity levels of 85 drops a day for scheduled runs, making the service very cost effective.

99% delivery success
Less than 1% of Avon Cosmetics orders ever need to be brought back to the depot.

These levels of performance can only be achieved by creating a close and cooperative working relationship between Avon Cosmetics and their distribution and delivery partners.






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"WHT have been a Business Partner with Avon Cosmetics Limited for over 25 years and are our largest carrier in Avon's Home Delivery sector. Service to the Avon Representative is the number one priority for WHT. Working closely with us at Avon, WHT have helped to create a delivery service model of which we are truly proud. As a company, WHT are always looking for new ways to improve service and have an innovative approach, always ready to embrace new technology. The entire team are reliable, dedicated, flexible, focused and determined to reach new heights with service levels in the Home Delivery sector".

David McHutchison, Head of Representative Logistics, Avon Cosmetics


Investor in people

WHT consistently achieve over 99% first-time success in home deliveries - almost double the average in the road transport industry.
























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